Privacy Policy

Diamond Dew Jewels (“Diamond Dew”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you browse diamonddew.store, place an order, create an account, subscribe to updates, or contact our team.

1. Information We Collect

Depending on how you use our website, we may collect:

• Account & contact details — name, email address, phone number, and delivery address
• Order information — products purchased, payment method type, billing details, and order history
• Communication data — messages sent via contact form, WhatsApp, email, or Instagram
• Technical data — IP address, browser type, device information, and pages visited (for security and analytics)
• Marketing preferences — newsletter subscription status and related consent

We do not store full card details on our servers. Card payments are processed securely by our payment partner (Razorpay).

2. How We Use Your Information

• To process, confirm, and deliver your jewellery orders
• To create and manage your customer account
• To send order updates, invoices, and support replies
• To improve our website, product selection, and shopping experience
• To share new collections or offers when you have opted in
• To prevent fraud, misuse, and unauthorised access
• To comply with applicable Indian laws and tax/accounting requirements

3. Legal Basis & Consent

We process personal data to fulfil contracts (orders), meet legal obligations, and pursue legitimate business interests such as store security and service improvement. Where required (for example, marketing emails), we rely on your consent, which you may withdraw at any time.

4. Sharing of Information

We do not sell your personal information. We may share limited data with trusted partners only as needed to run the store, including:

• Courier / logistics partners for delivery
• Payment gateways for secure transaction processing
• Email or SMS service providers for transactional messages
• Authorities when required by law

5. Cookies & Analytics

Our website may use cookies and similar technologies to keep you signed in, remember cart preferences, and understand how visitors use the site. You can control cookies through your browser settings; some features may not work fully if cookies are disabled.

6. Data Retention & Security

We retain order and account information for as long as needed to provide services, handle returns/refunds, and meet legal record-keeping requirements. We use reasonable administrative and technical safeguards to protect your data. No method of transmission over the internet is 100% secure, but we work to keep your information safe.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may opt out of promotional communication. To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 18 without parental involvement in a purchase.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

10. Contact Us

Diamond Dew Jewels
3-A, Vijay Colony, Near Pili Kothi, Jawahar Nagar, Hisar, Haryana — 125001
Phone: 9253164911
Email: hello@diamonddew.jewels
WhatsApp: Chat with us