Returns & Refund Policy

At Diamond Dew, every piece is packed with care. If something is not right with your order, we are here to help with a clear returns, exchange, and refund process.

1. Return Window

You may request a return within 3 days of delivery. Please contact us as soon as possible after receiving your parcel so we can guide you through the next steps.

2. Conditions for Return / Exchange

Items are eligible only if they meet all of the following:

• Unused, unworn, and free from damage, scratches, or alterations
• Returned in original packaging with tags, seals, and any certificates intact
• Accompanied by the invoice / order confirmation
• Not a custom, made-to-order, personalised, or final-sale item (unless defective)

Jewellery that shows signs of wear, perfume/chemical exposure, or customer damage cannot be accepted for return.

3. Damaged, Defective, or Wrong Item

If your package arrives damaged, with a manufacturing defect, or with the wrong product:

• Message us on WhatsApp within 24–48 hours of delivery
• Share unboxing photos/videos of the outer packaging, invoice, and product
• We will arrange a replacement or refund after verification — return shipping will be covered by us in these cases

4. How to Initiate a Return

1. Contact us on WhatsApp at 9253164911 or via the Contact page
2. Share your order number, reason for return, and clear photos of the product
3. Once approved, we will share the return address and packing instructions
4. Ship the item securely and share the tracking details with us

5. Exchange Policy

Exchanges for a different size, colour, or design are subject to stock availability. If the preferred item costs more, you pay the difference; if it costs less, we refund the balance as per the refund timeline below.

6. Refund Policy

After we receive and inspect the returned jewellery:

• Approved refunds are processed within 5–7 business days
• Prepaid orders are refunded to the original payment method (UPI / card / net banking via Razorpay)
• Cash on Delivery (COD) refunds are issued via UPI / bank transfer to the details you provide
• Bank or payment gateway timelines may add a few extra days before the amount reflects in your account

Shipping charges are non-refundable unless the return is due to our error (wrong/defective/damaged item).

7. Cancellation Before Dispatch

Orders can usually be cancelled before they are packed and handed to the courier. Once dispatched, the return process above applies. For prepaid cancellations before dispatch, a full refund is processed within 5–7 business days.

8. Non-Returnable Items

• Customised / engraved / made-to-order jewellery
• Products marked as final sale or clearance
• Items returned without original packaging or with missing components

9. Need Help?

Diamond Dew Jewels
3-A, Vijay Colony, Near Pili Kothi, Jawahar Nagar, Hisar, Haryana — 125001
Phone / WhatsApp: 9253164911
Email: hello@diamonddew.jewels